Fees and Refunds

Over and above booking charges for the products/ services offered on the Site, Berry Journeys may charge certain fees in the nature of convenience fees, service fees, finance fee, payment gateway charges (“Additional Fees”) for making services conveniently available to User online. Berry Journeys further reserves the right to alter any and all fees from time to time without prior notice to the User. Any such Additional Fees will be displayed to the User before confirming the booking or collecting the payment to enable user to make an informed choice. 

The User is responsible for payment of all charges, fees, duties, taxes, and assessments resulting out of the use of the Site, as per the applicable laws. In cases where booking amount, taxes, statutory fee, service fees, convenience fee, payment gateway charges etc. are not properly charged or undercharged (“Balance Amount”), owing to any technical error or other reason, Berry Journeys reserves the right to deduct, charge or claim the Balance Amount from the User and the User shall pay such Balance Amount to Berry Journeys. In cases where such Balance Amount is claimed prior to the utilization of the booking, Berry Journeys will be at liberty to cancel such bookings if the amount is not paid before the utilization date. 

In the event there is any addition in the prices charged by us as a result of change in applicable law including but not limited to, changes in tax rates or imposition of new taxes, or levies by Government, such increased charge will have to be borne by the User. Berry Journeys may introduce such additional charges without prior notice to the User and could also be retrospective, but will always be as per applicable law. 

In the rare event of a booking not getting confirmed for any reason whatsoever, Berry Journeys shall not be liable to offer an alternate booking in lieu of or to compensate the unconfirmed booking. Any succeeding booking will be regarded as a new transaction. The pertinent refund will be processed to the User as per the relevant policies of the third party and BERRY JOURNEYS as the case may be. 

No communication will ever be made by us or any of our employees or authorized representatives enquiring about a User’s credit or debit card number, expiry date, CVV, net banking login, passwords, OTP, request for a fund transfer to a personal or an individual bank account, installation of any third-party applications that enable them to view a User’s mobile or computer screen. Acting on any of these requests may make user a victim of fraud, and may potentially lead to loss of user valuable money or information. 

Please be advised to not share user personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of BERRY JOURNEYS. If any such details are requested by any of our agents, employees or representatives, please inform us at the earliest on the contact details mentioned below. However, BERRY JOURNEYS shall not be liable for any loss that the User incurs for sharing the aforesaid details. 

All booking(s) made on the Site are subject to the applicable cancellation policy made visible and communicated to the Users on the Site in writing. The applicable refunds on cancelled bookings will be processed to the relevant User account either by way of BERRY JOURNEYS money or reversed to same banking instrument (credit card, debit card, Bank account, wallet etc.) from which initial payment was made. 



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