Terms of Service
These Terms of Service (the “User Agreement“) constitute a legally binding agreement made between Signature Journeys Private Limited (“Signature Journeys”), a travel services company incorporated and existing in India in accordance with the Companies Act, 1956 and user, whether personally or on behalf of an entity (“User/User”) and concerning user access to and use of the Signature Journeys.com website as well as mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).
Signature Journeys is a travel services website owned and operated by Signature Journeys Private Limited, hereinafter referred to as (“Signature Journeys”/ “we”/ “us” or “our”).
User agree that by accessing the site, he has read, understood, and agree to be bound by all of these Terms of Service. If user do not agree with all of these Terms of Service, then the user must discontinue use immediately.
Supplemental terms and conditions or documents that may be posted on the site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to this User Agreement at any time and for any reason.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
Accordingly, those persons who choose to access the site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.
Provided that User are eligible to use the Site, User are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which user have properly gained access solely for user personal, non-commercial use. We reserve all rights not expressly granted to user in and to the site, the Content and the Marks.
By using the site, user represent and warrant that:
All registration information user submit will be true, accurate, current, and complete
User will maintain the accuracy of such information and promptly update such registration information as necessary
User have the legal capacity and user agree to comply with this User Agreement:
User are not under the age of 18.
Not a minor in the jurisdiction in which user reside, or if a minor, user have received parental permission to use the Site.
User will not access the Site through automated or non-human means, whether through a bot, script, or otherwise.
User will not use the Site for any illegal or unauthorized purpose.
User use of the Site will not violate any applicable law or regulation.
If user provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate user account and refuse any and all current or future use of the Site (or any portion thereof).
User may be required to register with the Site. User agree to keep user password confidential and will be responsible for all use of user account and password. We reserve the right to remove, reclaim, or change a username user select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable or we have reason to believe that password might have compromised to any external threat.
FRAUDULENT ACTIVITIES, FAKE CALLS & SCAMS
Signature Journey’s representatives will never ask for any personal information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords, etc. Also, user will never be asked to install any third-party applications that grant access to user mobile or computer screen.
Beware of anyone who is claiming to be associated with Signature Journey’s. Acting on any such requests may make user a victim of fraud, potentially leading to the loss of valuable information or money.
User may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a User of the Site, user agree not to: systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use a buying agent or purchasing agent to make purchases on the Site.
Use the Site to advertise or offer to sell goods and services. circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
Engage in unauthorized framing of or linking to the Site.
Trick, defraud, or mislead us and other Users, especially in any attempt to learn sensitive account information such as User passwords.
Make improper use of our support services or submit false reports of abuse or misconduct.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
Attempt to impersonate another User or person or use the username of another User.
Sell or otherwise transfer user profile.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to user.
Delete the copyright or other proprietary rights notice from any Content.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
Upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
Use the Site in a manner inconsistent with any applicable laws or regulations.
MOBILE APPLICATION LICENSE
User shall not:
(1) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the application.
(2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application.
(3) violate any applicable laws, rules, or regulations in connection with user access or use of the application.
(4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the application.
(5) use the application for any revenue generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended.
(6) make the application available over a network or other environment permitting access or use by multiple devices or users at the same time.
(7) use the application for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the application.
(8) use the application to send automated queries to any website or to send any unsolicited commercial e-mail.
(9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the application.
Apple and Android Devices
The following terms apply when user use a mobile application obtained from either the Apple Store or Google Play Store (each an “App Distributor”) to access the Site:
(1) the license granted to user for our mobile application is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service;
User acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by user to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to user.
User hereby waive all moral rights to any such Submissions, and user hereby warrant that any such Submissions are original with user or that user have the right to submit such Submissions. User agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in user Submissions.
THIRD-PARTY WEBSITES AND CONTENT
The Site may contain (or user may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
User should review the applicable terms and policies, including privacy and data gathering practices, of any website to which user navigate from the Site or relating to any applications user use or install from the Site. Any purchases user make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between user and the applicable third party.
User agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and user shall hold us harmless from any harm caused by user purchase of such products or services. Additionally, user shall hold us harmless from any losses sustained by user or harm caused to user relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.
We reserve the right, but not the obligation, to:
(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of user Contributions or any portion thereof
(4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems.
(5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.
We do not knowingly accept, request, or solicit information from children or knowingly market to children. If we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.
INTELLECTUAL PROPERTY RIGHTS INFRINGEMENTS
We respect the intellectual property rights of others. If user believe that any material available on or through the Site infringes upon any Intellectual Property Rights (“IPR”) user own or control, please immediately notify us at hello@Signaturejourneys.com. A copy of user notification will be sent to the person who posted or stored the material addressed in the notification.
Please be advised that pursuant to applicable law user may be held liable for damages if user make material misrepresentations in user notification. Thus, if user are not sure that material located on or linked to by the Site infringes user IPR, user should consider first contacting an attorney.
FEES AND PAYMENTS
Over and above booking charges for the products/ services offered on the Site, Signature Journeys may charge certain fees in the nature of convenience fees, service fees, finance fee, payment gateway charges (“Additional Fees”) for making services conveniently available to User online. Signature Journeys further reserves the right to alter any and all fees from time to time without prior notice to the User. Any such Additional Fees will be displayed to the User before confirming the booking or collecting the payment to enable user to make an informed choice.
The User is responsible for payment of all charges, fees, duties, taxes, and assessments resulting out of the use of the Site, as per the applicable laws. In cases where booking amount, taxes, statutory fee, service fees, convenience fee, payment gateway charges etc. are not properly charged or undercharged (“Balance Amount”), owing to any technical error or other reason, Signature Journeys reserves the right to deduct, charge or claim the Balance Amount from the User and the User shall pay such Balance Amount to Signature Journeys. In cases where such Balance Amount is claimed prior to the utilization of the booking, Signature Journeys will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
In the event there is any addition in the prices charged by us as a result of change in applicable law including but not limited to, changes in tax rates or imposition of new taxes, or levies by Government, such increased charge will have to be borne by the User. Signature Journeys may introduce such additional charges without prior notice to the User and could also be retrospective, but will always be as per applicable law.
In the rare event of a booking not getting confirmed for any reason whatsoever, Signature Journeys shall not be liable to offer an alternate booking in lieu of or to compensate the unconfirmed booking. Any succeeding booking will be regarded as a new transaction. The pertinent refund will be processed to the User as per the relevant policies of the third party and SIGNATURE JOURNEYS as the case may be.
No communication will ever be made by us or any of our employees or authorized representatives enquiring about a User’s credit or debit card number, expiry date, CVV, net banking login, passwords, OTP, request for a fund transfer to a personal or an individual bank account, installation of any third-party applications that enable them to view a User’s mobile or computer screen. Acting on any of these requests may make user a victim of fraud, and may potentially lead to loss of user valuable money or information.
Please be advised to not share user personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of SIGNATURE JOURNEYS. If any such details are requested by any of our agents, employees or representatives, please inform us at the earliest on the contact details mentioned below. However, SIGNATURE JOURNEYS shall not be liable for any loss that the User incurs for sharing the aforesaid details.
All booking(s) made on the Site are subject to the applicable cancellation policy made visible and communicated to the Users on the Site in writing. The applicable refunds on cancelled bookings will be processed to the relevant User account either by way of SIGNATURE JOURNEYS money or reversed to same banking instrument (credit card, debit card, Bank account, wallet etc.) from which initial payment was made.
TERM AND TERMINATION
This User Agreement shall remain in full force and effect while user use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THIS USER AGREEMENT, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THIS USER AGREEMENT OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE USER USE OR PARTICIPATION IN THE SITE OR DELETE USER ACCOUNT AND ANY CONTENT OR INFORMATION THAT USER POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend user account for any reason, user are prohibited from registering and creating a new account under user name, a fake or borrowed name, or the name of any third party, even if user may be acting on behalf of the third party.
In addition to terminating or suspending user account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time.
We will not be liable to user or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.
We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice. User agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by user inability to access or use the Site during any downtime or discontinuance of the Site.
This User Agreement and user use of the Site are governed by and construed in accordance with the laws of India and the Parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Site, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. USER AGREE THAT USER USE OF THE SITE AND OUR SERVICES WILL BE AT USER SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND USER USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM USER ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN USER AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, USER SHOULD USE USER BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO USER OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM USER USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO USER FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE TOTAL AMOUNT OF TRANSACTION IN QUESTION.
Notwithstanding the foregoing, we reserve the right, at user expense, to assume the exclusive defense and control of any matter for which user are required to indemnify us, and user agree to cooperate, at user expense, with our defense of such claims. We will use reasonable efforts to notify user of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that user transmit to the Site for the purpose of managing the Site, as well as data relating to user use of the Site. Although we perform regular routine backups of data, user are solely responsible for all data that user transmit or that relates to any activity user have undertaken using the Site.
User agree that we shall have no liability to user for any loss or corruption of any such data, and user hereby waive any right of action against us arising from any such loss or corruption of such data.
ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. User consent to receive electronic communications, and user agree that all agreements, notices, disclosures, and other communications we provide to user electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
USER HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE.
User hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
For ease of Users, we also send booking confirmations, itinerary information, cancellations, payment confirmation/status, refund status, booking failure information or any such other information relevant to the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication information furnished by the User at the time of booking.
User hereby consent that any such communication through SMS, WhatsApp, voice call, email or any other mode by us are: as per user request and authorization; ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI), and in compliance with appropriate guidelines of TRAI or other relevant authority in India and abroad as applicable.
User hereby agree to indemnify us against any losses and damages incurred by us due to any action taken by TRAI or any other authority due to any erroneous complaint filed by the User on us on account of communications sent to User as above or failed communication due to a wrong number or email ID shared by the User for any reason whatsoever.
This User Agreement and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between User and Signature Journeys. Our failure to exercise or enforce any right or provision of this User Agreement shall not operate as a waiver of such right or provision.
This User Agreement operates to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of this User Agreement is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from this User Agreement and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment or agency relationship created between user and us as a result of this User Agreement or use of the Site. User agree that this User Agreement will not be construed against us by virtue of having drafted them.
User hereby waive any and all defenses user may have based on the electronic form of this User Agreement.
In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:
Signature Journeys Private Limited
415 B, Hamilton court DLF Phase IV
Gurugram Haryana, 122009
Phone Number: +91 124 4104237
Email Address: hello@Signaturejourneys.com
TERMS OF SERVICE
All Services offered on Site shall be governed by the following Terms of Service:
Flights, Hotels, Buses
SIGNATURE JOURNEYS as a booking platform provides a facilitator platform to enable the user to book a flight ticket. The flight tickets shown to User on the Site for booking are subject to the terms and conditions of the concerned airline, including but not limited to delay, change, cancellation and refund.
Each respective airline retains the right to reschedule the timings of the flights, routes, cancellation or change in itineraries without prior intimation to us. As a facilitator, SIGNATURE JOURNEYS has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may suffer due to change in details or cancellation of a booked flight. Any grievances, if any, will be handled and decided directly by the concerned airline the User shall ensure to carry and have sole responsibility of carrying valid travel documents at the time of the journey including but not limited to identity proof, passport, visa (including transit visa if applicable) to prove the identity, nationality and age of passengers (adult or infant) travelling on a ticket. SIGNATURE JOURNEYS shall have no liability for damages arising out of User inability to carry valid or appropriate documents at the time of travel. In the event that a User does not board the onward flight on the day of travel, the entire PNR generated for that booking shall stand cancelled. SIGNATURE JOURNEYS under no circumstances will be liable to compensate the User for missing the flight. In such an event, the airline cancellation policy will be applicable. Check-in timings may vary from airline to airline. Users are hereby advised to check with the airline prior for the check-in timings. Usually, check-in commences two (02) hours before departure for domestic flights, and 3 hours before departure for international flights. Pricing: Airfares shown on our platform are inclusive of various airline charges, including but not limited to Base Fare, Fuel Surcharge, User Development Fees, Passenger Service Fees, Terminal Equipment Fee, Airport Development fee, etc. as the case may be and Government Taxes. Additionally, we charge convenience/service fee (collectively referred to as “Fee”) for providing the online booking facility varying parameters selected by the User at the time of booking. The User hereby agrees to pay the entire amount including all statutory taxes, surcharges and fees, as applicable at the time of booking the ticket. Different tickets on the same airline may carry different limitations or include different services and price, as the case may be. The baggage allowance on a given flight is shown as per the terms of the airline, and is not controlled by us. There may be instances where airline imposes “hand baggage fares” wherein User will be required to pay separately for check-in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to get in touch with the airlines for detailed costs/charges. Infant Fares: Infant Fares will be applicable subject to the following conditions:
1. The infant must be accompanied by an adult as per the terms of the airline.2. The infant must be under 24 months of age throughout the journey i.e. both onward as well as return journey.
3. If the infant turns 24 months or above at the time of return journey, User will be required to make a separate booking as per applicable child fare. Changes to existing booking: The User shall be liable to pay applicable charges (charged by the respective airline and SIGNATURE JOURNEYS) for any alteration or modification to an existing booking. However, depending on the concerned airline’s policy and fare class, amount of charge may vary.
Cancellations and Refunds: All refunds are subject to airline fare rules and cancellation policy, and shall be made by SIGNATURE JOURNEYS only on the receipt of such refund from the airline. Users are hereby advised to check with the airline in advance and read about their cancellation policy.
THE USER AGREES THAT ANY FEE CHARGED BY SIGNATURE JOURNEYS INCLUDING SIGNATURE JOURNEYS SERVICE FEE AND CONVENIENCE FEE PAID BY THE USER AT THE TIME OF BOOKING IS A NON-REFUNDABLE FEE. ANY REFUND TO THE USER SHALL BE PROCESSED AFTER DEDUCTING EQUIVALENT AMOUNT TOWARDS THE FEE. .
Please intimate us at the earliest where any cancellations are made directly with the airline in order to initiate the process of refund to the User. The processing time for refunds may differ depending on the mode of payment, bank etc. In instances where tickets were only partially utilized, refund shall be made after deducting any discount and/or promo code discount availed at the time of booking.
The refund will be credited to the User bank account/ credit card/debit card/wallet etc. from which the payment was originally made by the User unless the User has chosen for instant refund through any other payment mode, after deducting the applicable SIGNATURE JOURNEYS charges. For instance, if the User used a credit card, the refund will be made to the corresponding credit card. Similarly, if the User had used a debit card for the payment, refund will be made to the same debit card.
SIGNATURE JOURNEYS Fare Recommendations help the Users to identify the best time to book their flights. SIGNATURE JOURNEYS recommendations are based on our proprietary data model which is derived from analysis of historical prices. However, we do not guarantee the final outcome
Role of SIGNATURE JOURNEYS as a Booking Platform
For ease of Users to book Hotels online, SIGNATURE JOURNEYS has partnered with various hotel aggregators (“Hotel Aggregators”) by providing a technology platform for booking Hotels and collecting payments directly on SIGNATURE JOURNEYS platform. Our Site allow Users to search across multiple Hotel accommodation providers in a selected area including SIGNATURE JOURNEYS as a booking platform wherever applicable. Based
Under this arrangement, SIGNATURE JOURNEYS provides a technology platform, facilitating transactions between Hotels and Users by providing them with a choice of Hotel types, check-in and check-out time etc. However, we do not own or operate any Hotel services of our own. The selection of any specific Hotel is entirely on the choice of User. SIGNATURE JOURNEYS shall not be responsible for the operations of the Hotel and any service related disputes shall be raised directly with the Hotel.
SIGNATURE JOURNEYS acts as an online facilitator platform for the User to select and book a particular Hotel by collating data relating to Hotel availability from various Booking Partners websites based on User search criteria.
‘Hotel’ shall mean all categories of accommodations like hotels, home-stays, bed and breakfast stay, etc. Eligibility: The primary guest must be at least 18 years of age to be able to book and check-in to the hotel.
Role and Responsibility of the Booking Partners: addressing any User complaint or dispute relating to the category of the hotel and/or sufficiency of services, room type selected, amenities and facilities offered at the Hotel. All information displayed on the Site only for reference purposes. SIGNATURE JOURNEYS shall not be liable for any dispute arising from wrong information conveyed.
Refund, changes or cancellation requests by the User: any service-related issues at the Hotel such as change in check-in/ check-out timings, extra bedding, delay in check in due to over-booking, system or technical errors, non-availability of rooms etc.
All issues relating to payment options i.e. prepaid/postpaid etc will be governed by respective Booking Partner’s and/or Hotel policies.
For ease of booking online bus tickets, SIGNATURE JOURNEYS has partnered with various bus aggregators (“Aggregators”) to provide a technology platform for purchase of bus tickets through their channel of bus operators.
Aggregators enable travelers to book bus tickets online by providing them with a choice of bus operators, departure time and prices. However, Aggregators do not own or operate any bus services of their own. The selection of any specific bus operator is entirely on the choice of User. Under this arrangement, SIGNATURE JOURNEYS merely provides a technology platform, facilitating transactions between the bus operators and Users. SIGNATURE JOURNEYS shall not be responsible for the operations of the bus operator including, but not limited to the following:
Departure or arrival of the buses on time; The conduct/ behaviour of bus driver or bus operator’s employees, representatives or agents;
The physical condition of the bus, seats etc. not being up to the User’s expectation or as per the description furnished by the bus operator on the Platform;
Cancellation of the scheduled trip due to any reasons;
Loss or damage to the User’s luggage;
Change in allocated seat to the User by the bus operator for any reason whatsoever;
Bus operator notifying an incorrect boarding point on the booking confirmation voucher, or altering such boarding point later with or without any notification to SIGNATURE JOURNEYS or the User;
Bus operator using a different pick-up vehicle for transportation of the customers from the designated boarding point to the actual place of departure of the bus.
Users are hereby recommended to get in touch with the bus operators in advance for details relating to exact boarding point, charges for additional baggage (if any) or any other information needed for boarding or travel for the scheduled journey.
Users are required to carry following documents at the time of boarding the bus:
a print out of the ticket, and any valid ID like Aadhar card, passport, PAN card or voter ID or any other valid identity proof issued by a government authority.
Users are advised to reach the boarding place no later than thirty (30) minutes before the scheduled departure time. All tickets issued shall be non-transferable.
In the event of cancellation of bus ticket on the Site, refund will be made after deduction of applicable Aggregator and SIGNATURE JOURNEYS cancellation charges. Users are advised to read through cancellation terms mentioned on the ticket/Site carefully.
Convenience/Service fee charged by SIGNATURE JOURNEYS at the time of booking the tickets are non-refundable. The refund in such circumstances gets credited to SIGNATURE JOURNEYS money and/or same User bank account/Credit card/Debit card/Wallet etc used for booking tickets unless User has chosen for instant refund through any other payment mode, after deducting the applicable SIGNATURE JOURNEYS charges.